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Return Policy

Return Policy

Returned products cannot be accepted if their original boxes are marked, damaged, written upon, or if stickers or labels of any type are placed upon them. No returns will be accepted on any custom order, special orders, and/or close-out items. 

If the item(s) you purchased does not fit your need and you wish to return, Huffman Security Company, Inc. must be contacted within seven days of receipt. Requests to return new, unused items, will receive a 100% in-store credit (less freight) that may be applied towards a new order. Contact a customer service representative at 1-800-210-7233 or email info@huffmansecurity.com to receive a return merchandise authorization [RMA] number. NO returns will be honored without a RMA number. Undamaged returned merchandise must be returned in resalable condition. Partially used merchandise will not be accepted for return credit.

Credits for purchases that included free shipping will be reduced by the outgoing shipping costs incurred by Huffman Security Company, Inc. No credit will be issued on freight, handling charges, or special fees.

Authorized returns will be accepted at the total discretion of Huffman Security Company, Inc.

Credit refunds on service agreements are permitted within five days of purchase.

Damage Claims

Shipping claims are the sole responsibility of the shipping company.

It is the receiver's responsibility to note any damage or possible damage on the bill of lading before accepting delivery. If damage is noted, the receiver must contact the shipper within 48 hours to report damage. The receiver must hold the package until carrier picks up and/or inspects the damaged product. Do not throw away original packaging.

 

If a replacement order is needed prior to the claim being settled by said shipper, another order must be placed and paid prior to the replacement order being sent.

 

Insurance

It is the customer’s responsibility to return all purchased products undamaged, except what is noted, or reported to us. We highly recommend all returned packages to Huffman Security Company, Inc. be insured by customer.

 

Past Due Accounts

Customer agrees to pay all Huffman Security Company, Inc. reasonable attorneys’ fees and court costs in the event legal action is taken to collect on any customer past due account. The customer further agrees to pay an additional amount representing fifty percent (50%) of the principal balance if the account is referred to a collection agency or attorney for collection. This additional amount is in recognition of the costs associated with said collection action processing.

Order Cancellations

We will make every effort to cancel orders when requested. Customer will be responsible for any costs incurred up to the point where customer’s order cannot be cancelled. These costs may include, but not limited to, shipping, restocking, handling and other fees. Cancellations of custom or special orders cannot be accepted.

Customers who arbitrarily initiate a credit card chargeback against Huffman Security Company, Inc. will receive a chargeback fee in the amount of $25.00, plus any applicable restocking or legal fees.